If any of you have read Joel on Software, you already know this.
For those of you who do not: CoPilot has been released!
See: https://www.copilot.com/
What is cool about this: it is a VCN easy enough for your mother to use, it works through a firewall, and it removes itself once you are done.
It's intended audience: you the IT professional who gets requests for support from family and friends, and those family and friends who need help with their computer (this, of course, assumes that your friends have internet access and it is working).
How it works: The person needing your expertise goes to the web site (www.copilot.com), enter in some information, pay a $10 fee (that pays for one day of use), and an email is sent back to you. You click the link in the email, a program is launched giving you access to the other person's computer.
Beautiful. The key of course, it to get the person needing the support to pay the $10 fee.
I fully expect to be using this in the future.
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